EXCELLENCE IN CUSTOMER DELIGHT
Empower your team to win consistently at business by attracting more customers
Understand the importance of moving from customer satisfaction towards customer delight by providing continuous to your customers.
Convert consumer feedback to opportunities by listening (and communicating) actively to the voice of the customers.
Apply an effective framework to deliver consistent customer service that keeps current clients and attracts new ones.
Understand how good customer service benefits your business.
Good customer service is not a department; it’s everyone’s job.
While customers are the gas that fuels your business’s success, your employees are the lifeline of good customer service. If your team is good at making customers happy, you’re guaranteed a steady stream of satisfied clients.
However, impressing customers just once should not be your game plan. Good customer service is also a continuous job. If your team fails to satisfy customers even once, you risk losing clients to businesses with better customer service.
Everyone’s customer service department has room for improvement. If you want to be the best at delighting your consumers, we are at your service.
Excellence in Customer Delight training is an upskilling course designed to help employees improve the support they provide to customers, thereby increasing customer satisfaction. It is an ongoing process that requires regular training and feedback.
Based on the best practices of businesses that lead the way in excellent customer service, this 6-hour workshop equips your team with the basic tools and techniques needed to delight your customers. Apart from providing participants with the right tools, we also give them the motivation they need to continue serving customers with a smile.
Understand the difference between satisfying customers and delighting them.
Discover why you should go beyond customer satisfaction
Identify opportunities and techniques for turning satisfaction and dissatisfaction into delight.
Managing customer expectations by understanding their customer journey experience
Develop your personal strategies to maximize your strengths and remain motivated in providing excellent services.
Identify important habits that must be developed at both the individual and team levels to foster consistent service excellence.
C-Level Executives, Department Heads, Managers, Sales Team, Service Department, Finance, Supervisors and Staff, Entrepreneurs, Professionals, Teachers, Aspiring Leaders
1. LEARNING SETTINGS
Live Webinar, Pre-work
Videos, Breakout Sessions
Supplementary Online Self-Paced Course
2. METHODOLOGY
Live Webinar
Breakout Sessions
Pre-work Assignments
Blended with an online course
Toni Miranda, AICI CIC