YOUR IMMEDIATE TAKE AWAY

  • Understand the importance of moving from customer satisfaction towards customer delight by providing continuous to your customers.

  • Convert consumer feedback to opportunities by listening (and communicating) actively to the voice of the customers.

  • Apply an effective framework to deliver consistent customer service that keeps current clients and attracts new ones.

  • Understand how good customer service benefits your business.

About the course

Good customer service is not a department; it’s everyone’s job. 

While customers are the gas that fuels your business’s success, your employees are the lifeline of good customer service. If your team is good at making customers happy, you’re guaranteed a steady stream of satisfied clients.

However, impressing customers just once should not be your game plan. Good customer service is also a continuous job. If your team fails to satisfy customers even once, you risk losing clients to businesses with better customer service.

 

Everyone’s customer service department has room for improvement. If you want to be the best at delighting your consumers, we are at your service. 

 

Excellence in Customer Delight training is an upskilling course designed to help employees improve the support they provide to customers, thereby increasing customer satisfaction. It is an ongoing process that requires regular training and feedback. 

 

Based on the best practices of businesses that lead the way in excellent customer service, this 6-hour workshop equips your team with the basic tools and techniques needed to delight your customers. Apart from providing participants with the right tools, we also give them the motivation they need to continue serving customers with a smile.

HOW WILL YOU BENEFIT FROM THIS COURSE?

  • Understand the difference between satisfying customers and delighting them.

  • Discover why you should go beyond customer satisfaction

  • Identify opportunities and techniques for turning satisfaction and dissatisfaction into delight.

  • Managing customer expectations by understanding their customer journey experience

  • Develop your personal strategies to maximize your strengths and remain motivated in providing excellent services.

  • Identify important habits that must be developed at both the individual and team levels to foster consistent service excellence.

WHO SHOULD ATTEND

C-Level Executives, Department Heads, Managers, Sales Team, Service Department, Finance, Supervisors and Staff, Entrepreneurs, Professionals, Teachers, Aspiring Leaders

LEARNING METHODOLOGY SETTINGS

1. LEARNING SETTINGS

Live Webinar, Pre-work
Videos, Breakout Sessions
Supplementary Online Self-Paced Course


2. METHODOLOGY

Live Webinar
Breakout Sessions
Pre-work Assignments
Blended with an online course

 

Instructor(s)

Toni Miranda, AICI CIC

Toni helps to future-proof leaders by strengthening their impact and influence, improve business relationships, and increase productivity through professional soft-skills development programs and keynote. She is a world-certified Image Strategist, Executive Coach, and Transformational Speaker with over 20 years of experience in the corporate world and retail industry. She currently holds an International Certification of Certified Image Consultant from the Association of Image Consultants International (AICI-CIC). She is also a Certified Points of You Practitioner in the Philippines and a Haggai International Leader. Toni is also the Chief Leadership Development and Training officer of WELLife Philippines and the Founder and President of Radiance Image Consultancy. When she is not working, she is volunteering as the President-Elect of the Philippine Association of Professional Speakers and Board Member of the Network for Enterprising Women. Toni maintains her minimalist lifestyle blog, toni.ph. She also volunteers as a life coach and marriage counselor together with her husband in their church ministry. She is a joyful wife and a fulfilled mother.

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